Frequently asked questions

FAQ Search

Find the answer faster

Search common questions instantly or send us your own if you cannot find the right answer.

Products

136 questions

What is e-juice?

E-juice is a liquid intended for compatible refillable e-cigarettes. The product is also called vape juice, e-liquid or e‑liquid. It typically consists of propylene glycol (PG), vegetable glycerin (VG) and flavorings. Depending on the product it may contain nicotine or be nicotine‑free.

What is the difference between different types of e-juice?

E-juice is available in several formats:

- 10 ml e-juice is a ready-to-use e-liquid in smaller bottles and can be available with or without nicotine.
- Nicotine salt contains nicotine in salt form.
- Shortfill is nicotine-free e-juice in a larger bottle with free space.
- Longfill contains flavor concentrate in a larger bottle and is not a ready-to-use e-liquid.

Check the product information for content, volume and nicotine strength.

How can I see if an e-juice contains nicotine?

The product's nicotine content is stated on the product page and packaging, usually in milligrams per milliliter, mg/ml. A product listed as 0 mg/ml is nicotine-free. Always check the current product information as nicotine content and nicotine type vary between different e-juices.

View all 136 questions

Vape

409 questions

Frequently asked questions about vape and e-cigarettes.

Featured

What is a vape?

Vape is a collective term for electronic cigarettes and vaping products that are used with e-liquid or pre-filled pods.

View all 409 questions

Shipping and delivery.

How does delivery to parcel lockers work?

With a parcel locker you pick up the package when it suits you. We ship to parcel lockers with Instabox, Budbee Box and CityMail. Which ones are available for your address are shown at checkout.

  1. Choose a parcel locker at checkout.
  2. When the package has arrived you will receive an SMS or a notification in the carrier's app with pickup instructions.
  3. Pick up the package in the locker.

Orders are shipped from our warehouse within 1–2 business days. Estimated delivery time is shown at checkout.

Which delivery methods can I choose?

You choose the delivery method at checkout. Which options are shown depends on your address and your order.

  • Parcel locker: Instabox, Budbee Box and CityMail Parcel Locker
  • Agent: PostNord Service Point
  • Home delivery: Budbee Home and CityMail home delivery in the evening

The shipping price for each option, and when shipping is free, is displayed at checkout before you pay. Orders are shipped from our warehouse within 1–2 business days.

Can I have the package delivered to my home?

Yes, if the option is available for your address you can choose Budbee Home or CityMail home delivery in the evening at checkout. You will receive information about the delivery via SMS or in the carrier’s app. Orders are shipped from our warehouse within 1–2 business days.

View all 5 questions

Payment

1 questions

Payment.

Payment methods via Klarna

Payment methods via Klarna

  • Installment payment
  • Invoice payment
  • Direct payment (Swish & Bank card)

Invoice payment

You have the option to pay by invoice with us via Klarna. Add your purchases as a monthly invoice when you pay. You manage your payments in the Klarna app. Through Klarna you have the possibility to activate direct debit to a desired date. Currently we offer a 30‑day invoice. Buy now and pay when you have received your goods!

Installment payment

With Klarna you have the option to spread the cost of your purchase by choosing an invoice over 3, 6 or 12 months. All your purchases are collected on a single invoice each month, where you pay a predetermined amount. If you wish to pay more in a certain month, that is perfectly fine, and you always have the option to pay off the remaining amount at any time.

A credit check is performed at the time of purchase, which can sometimes involve a credit inquiry. If Klarna approves your request for installment, that amount will be added to your existing Klarna account. Through the Klarna app you can easily manage your payments and receive payment reminders.

Read more at Klarna

Direct payment

You can make your direct payment in two different ways with us:

Payment card

Complete the payment with the card you prefer. At the time of purchase the funds are immediately reserved on your card. To ensure secure card transactions, we apply 3D Secure as our security method for card purchases.

Swish

Swish is a payment service that allows you to both send and receive money from your bank account via your mobile phone. We offer the possibility to pay via Swish. You connect to Swish through your online bank. There you link your bank account with your mobile number. Learn more at your bank about the terms.

Questions about payments

What should I do if the invoice contains errors?

If there is something wrong with your invoice that you received from Klarna, you should contact our support at support@cigge.se, attach your order number or customer number and a description of what is wrong with the invoice. We will help you as soon as possible

Why can't I pay by invoice?

You may discover that certain or no payment options from Klarna are available to you when you make additional purchases with Klarna. Various factors such as missed or delayed payments or reported financial problems can lead to you being blocked from using Klarna. If you suspect Klarna has made an error, contact then Klarna customer service

How do I get my invoice?

You can either view your invoice and download it via the Klarna app on your mobile or their website when you log in to your account. If you cannot log in on either your mobile or the website, you can always contact Klarna customer service and they can send the invoice to your email/mail.

Complaints and support.

Complaint, Return & Cancellation

Do I get a refund for shipping and services if I cancel the purchase?

If you cancel a purchase, it is unfortunately the customer's responsibility to pay for the return shipping back to the company. When we have received a return and it meets all requirements, all products will be refunded.

How do I return or claim a product?

If you have purchased a product online you have the right to cancel your purchase within 14 days from when you received it, provided the product is not used or damaged and is in the same condition as when you received it. To cancel your purchase you can fill in our form here

Unfortunately we cannot repair the products. If a product is broken due to a manufacturing defect and is within the warranty period you will be able to choose to receive a new product or get a refund.

What should I do if my E-cig is broken?

If you consider that your e-cig is broken and want to make a claim, go here and fill in the claim form and our support will help you proceed with the claim. Make sure to always read the user manual first to ensure it is not something you can fix yourself.

I have received a product that is broken and need support, how do I proceed?

If your product does not work as it should we recommend that you write to our support where we will handle your case. Email us at support@cigge.se

I want to claim my product - how do I do it?

Fill in the claim form

I want to cancel my purchase - how do I do it?

Fill in the cancellation form

Shipping, warranty, refund & other

What warranties do I have?

Cigge.se offers a 1‑year warranty on all hardware we sell. This covers manufacturing defects that existed from the factory and not due to normal use or user error. You can read more about warranties here in point 9: Terms of purchase

I have returned a product - when will the money be back in my account?

When we have received the returned item and inspected it, the refund will be processed via Klarna in the same way you paid for the order. It can take between 1‑5 business days for the return to be processed and after that it usually takes no more than 2‑3 banking days for the refund to be completed via Klarna.

Normally it does not take longer than a week for a return to be completed within Sweden.

How can I see the shipping costs for a specific product?

After you have added the products you want, you proceed to checkout. There you can see all shipping options available and also view delivery times and costs. You can read more about our shipping options here

I cannot find my receipt - can you help me?

If you cannot find your order slip, which serves as your receipt, you can log in to your account on our website. By logging in you gain access to your order history, including order slips and receipts. If you need further assistance our customer support is always available to help you.

DIY

22 questions

DIY e-liquid.

Base liquids, flavors and nicotine

What is base liquid?

Base liquids in vaping are an important component in e-liquids used in e-cigarettes or other vaping devices. Base liquids are a blend of usually three ingredients: propylene glycol (PG), vegetable glycerin (VG) and water. These base liquids are used to create a base that is mixed with flavorings and possibly nicotine to create e-liquids.

What is PG?

PG stands for propylene glycol and is a commonly occurring ingredient in many different products, including food, medicines and cosmetics. In vaping, PG is used as one of the base liquids in e-liquids used in e-cigarettes and other vaping devices.

PG is a clear, colorless and odorless liquid used as a carrier for flavorings and nicotine in e-liquids. PG has a low viscosity and is thinner than VG (vegetable glycerin) which makes it more absorbent and vaporises faster. PG also provides a stronger "throat hit" effect similar to that felt when smoking regular cigarettes, which can be beneficial for former smokers who want a more authentic smoking experience.

What is VG?

VG stands for vegetable glycerin and is one of the most common base liquids used in vaping. VG is a thick, sweet and clear liquid used as one of the main components in e-liquids used in e-cigarettes and other vaping devices.

VG is generally considered safe to use in e-liquids, but can cause side effects such as a dry mouth or throat, as well as reduced flavor intensity. VG also has a sweet taste, which can affect the taste of the e-liquid. VG‑based e-liquids may be more suitable for users who prefer a smoother vaping experience with a larger amount of vapor.

How much VG / PG should I have in my base liquid?

The amount of VG (vegetable glycerin) and PG (propylene glycol) used in e-liquid depends on personal preferences and the type of e‑cig and equipment used.

VG is thicker than PG and provides a smoother vapor, while PG gives a stronger "throat hit" and better flavor transfer. Many e-liquids contain a blend of both VG and PG to achieve a balance between vapor, flavor and "throat hit".

A common blend for e-liquid is 70% VG and 30% PG, but some users prefer a higher proportion of one of the ingredients depending on their personal taste and vaping style.

If you are a beginner in e‑cigarettes and do not know which blend suits you best, it is recommended to start with a 50/50 blend and adjust the proportion of VG or PG according to your preferences.

What are Flavors?

Flavors in e-liquid are flavoring agents added to give e-cigarettes and vaping products various tastes and aromas. These flavors can be natural, synthetic or a combination of both and are available in a wide range of flavors such as fruit, candy, desserts, menthol and tobacco. They are used to make e-cigarettes more appealing to users seeking an alternative form of tobacco smoking or wanting a different taste experience.

How much flavor should be added to an e-liquid?

The amount of flavor to be used in an e-liquid depends on several factors, such as the strength of the flavoring, personal preference and the manufacturer.

A general guideline is to use about 10% of the flavor per total volume of e-liquid. For example, if you make a 30 ml e-liquid, you can add 3 ml of flavor. It is important to taste the e-liquid regularly when adding flavors to find the desired flavor balance.

It is also important to note that some flavorings are stronger than others, so smaller amounts of certain flavors may be required to achieve the desired taste. It is best to follow the manufacturer's instructions to ensure you use the correct amount of flavor in your e-liquid.

What is nicotine & nicotine salt?

Nicotine is a chemical compound found in the tobacco plant and is the primary addictive component in tobacco products. Nicotine salt is a variant of nicotine that is often used in e-liquids instead of regular nicotine.

Nicotine salt is created by combining nicotine with an organic acid, such as lactic acid or malic acid. This process results in a more stable form of nicotine that is absorbed more efficiently by the body, allowing the use of a higher nicotine strength without causing unpleasant side effects.

Nicotine salt has become increasingly popular among e‑cigarette users looking for a more satisfying nicotine content without causing throat irritation or coughing. It is important to note that nicotine salt is stronger than regular nicotine and may have a higher addictive potential. It is also important to follow the manufacturer's instructions to ensure the correct nicotine strength is used in your e‑liquid.

How much nicotine should I choose for my e-juice?

The choice of nicotine strength for your e-juice depends on your own nicotine needs and smoking history. If you are a heavy smoker who smokes more than a pack of cigarettes per day you may need a higher nicotine strength. If, however, you are a light smoker or use an e‑cigarette as part of a reduction plan you may choose a lower nicotine strength.

If you are NOT a nicotine user you should choose 0mg. We do not encourage anyone to start with nicotine

Generally, common nicotine strengths for e‑juice are 0 mg, 3 mg, 6 mg, 12 mg and 18 mg per milliliter. It is important to note that higher nicotine strengths can give a harsher "throat hit" and a stronger nicotine kick, while lower nicotine strengths provide a milder vapor with less "throat hit".

If you are unsure which nicotine strength is most suitable for you, you can start with a lower strength and then adjust as needed. Also remember that nicotine is an addictive substance and it is always best to reduce or stop using nicotine if possible.

How do I mix my own e‑liquid?

Release your creative side - make e‑liquid!

Creating your own e‑liquid can be a fun and creative process, but it is also important to be careful and thorough when handling chemicals and ingredients. Here are some steps to create your own e‑liquid:

  1. Obtain necessary equipment: To create your own e‑liquid you need a clean workspace, gloves, a mixing bottle with dropper & a syringe
  2. Choose your ingredients: E‑liquid typically consists of a blend of vegetable glycerin (VG), propylene glycol (PG), flavorings and nicotine (if desired). You can purchase these ingredients from us.
  3. Mix your ingredients: Follow a recipe or experiment with different proportions of VG, PG and flavorings until you find a blend that suits your taste. If you want nicotine in your e‑liquid, make sure to use the correct nicotine strength and handle the nicotine carefully.
  4. Stir well: Once you have mixed your ingredients, stir well to ensure everything is properly blended.
  5. Steep your e‑liquid: Steep your e‑liquid by storing it in a dark and cool place for a certain period. The time may vary depending on the type of flavors you use
  6. Test and adjust: Test your e‑liquid and adjust the proportions or flavors as needed until you find a flavor you like.

What is steeping?

Steeping is a term used in vaping and refers to the process of letting the e‑liquid sit or "mature" for a certain time to improve flavor and vapor characteristics. Steeping can be an important part of the process of creating a high‑quality e‑liquid, as it can take time for the ingredients to blend properly and for the flavors to fully develop.

Steeping can be done in various ways, but typically it involves storing the e‑liquid in a cool and dark place for a certain period, usually a few days up to a few weeks. During this time the e‑liquid can develop a more rounded and balanced flavor, as well as a smoother and fuller vapor. It is important to follow recommended steeping times and methods for each specific e‑liquid, as different flavors and ingredients can affect the steeping process in different ways.

Read more in our section about steeping e‑liquid

How long should you steep your own dessert juices?

The steeping time for dessert juices can vary depending on flavor and brand. Generally it is recommended to steep dessert juices for at least one week for the flavors to mature properly and for the e‑liquid to achieve a smoother and fuller taste. Some dessert juices may, however, need to be steeped longer, up to several weeks, for the flavors to fully develop.

How long should you steep your own fruit juices?

The steeping time for fruit e‑juices can vary depending on flavor and brand. Generally fruit e‑juices do not need to be steeped as long as dessert juices because fruit flavors are lighter and do not require as much time to develop.

A common recommendation is to steep fruit e‑juices for about 3-5 days for the flavors to blend properly and give an even taste. Some fruit juices may, however, need to be steeped longer to achieve a more pronounced flavor.

When is 100VG or 100PG used instead of a premixed base?

100VG and 100PG are used when the VG/PG ratio needs to be adjusted more precisely. If the flavor or nicotine shot adds too much PG, 100VG can be used to increase the VG proportion. Conversely, 100PG can be used when the mixture needs to be thinner or have a higher PG proportion.

View all 22 questions