Complaints & Support – Frequently asked questions

Do I get a refund for shipping and services if I cancel the purchase?

If you cancel a purchase, it is unfortunately the customer's responsibility to pay for the return shipping back to the company. When we have received a return and it meets all requirements, all products will be refunded.

How do I return or claim a product?

If you have purchased a product online you have the right to cancel your purchase within 14 days from when you received it, provided the product is not used or damaged and is in the same condition as when you received it. To cancel your purchase you can fill in our form here

Unfortunately we cannot repair the products. If a product is broken due to a manufacturing defect and is within the warranty period you will be able to choose to receive a new product or get a refund.

What should I do if my E-cig is broken?

If you consider that your e-cig is broken and want to make a claim, go here and fill in the claim form and our support will help you proceed with the claim. Make sure to always read the user manual first to ensure it is not something you can fix yourself.

I have received a product that is broken and need support, how do I proceed?

If your product does not work as it should we recommend that you write to our support where we will handle your case. Email us at support@cigge.se

I want to claim my product - how do I do it?

Fill in the claim form

I want to cancel my purchase - how do I do it?

Fill in the cancellation form

What warranties do I have?

Cigge.se offers a 1‑year warranty on all hardware we sell. This covers manufacturing defects that existed from the factory and not due to normal use or user error. You can read more about warranties here in point 9: Terms of purchase

I have returned a product - when will the money be back in my account?

When we have received the returned item and inspected it, the refund will be processed via Klarna in the same way you paid for the order. It can take between 1‑5 business days for the return to be processed and after that it usually takes no more than 2‑3 banking days for the refund to be completed via Klarna.

Normally it does not take longer than a week for a return to be completed within Sweden.

How can I see the shipping costs for a specific product?

After you have added the products you want, you proceed to checkout. There you can see all shipping options available and also view delivery times and costs. You can read more about our shipping options here

I cannot find my receipt - can you help me?

If you cannot find your order slip, which serves as your receipt, you can log in to your account on our website. By logging in you gain access to your order history, including order slips and receipts. If you need further assistance our customer support is always available to help you.