Customer service

With a parcel locker you pick up the package when it suits you. We ship to parcel lockers with Instabox, Budbee Box and CityMail. Which ones are available for your address are shown at checkout.

1. Choose a parcel locker at checkout.
2. When the package has arrived you will receive an SMS or a notification in the carrier's app with pickup instructions.
3. Pick up the package in the locker.

Orders are shipped from our warehouse within 1–2 business days. Estimated delivery time is shown at checkout.

You choose the delivery method at checkout. Which options are shown depends on your address and your order.

• Parcel locker: Instabox, Budbee Box and CityMail Parcel Locker
• Agent: PostNord Service Point
• Home delivery: Budbee Home and CityMail home delivery in the evening

The shipping price for each option, and when shipping is free, is displayed at checkout before you pay. Orders are shipped from our warehouse within 1–2 business days.

Yes, if the option is available for your address you can choose Budbee Home or CityMail home delivery in the evening at checkout. You will receive information about the delivery via SMS or in the carrier’s app. Orders are shipped from our warehouse within 1–2 business days.

Yes, select PostNord Service Point at checkout. The package is sent to the agent you choose, and PostNord notifies you when it is ready for pickup. Bring valid identification or use PostNord’s app when you collect the package.

When your order is packed and shipped you will receive a delivery confirmation from us. Afterwards the carrier sends tracking information to you via SMS or email, and you can follow the package in the carrier's app or on their website.

Orders are dispatched from our warehouse within 1–2 business days. How long delivery then takes depends on the delivery method you choose. The estimated delivery time for each option is shown at checkout.

Do I get a refund for shipping and services if I cancel the purchase?

If you cancel a purchase, it is unfortunately the customer's responsibility to pay for the return shipping back to the company. When we have received a return and it meets all requirements, all products will be refunded.

How do I return or claim a product?

If you have purchased a product online you have the right to cancel your purchase within 14 days from when you received it, provided the product is not used or damaged and is in the same condition as when you received it. To cancel your purchase, email us at support@cigge.se. Read more about returns, complaints and the right of withdrawal here.

Unfortunately we cannot repair the products. If a product is broken due to a manufacturing defect and is within the warranty period you will be able to choose to receive a new product or get a refund.

What should I do if my E-cig is broken?

If you consider that your e-cig is broken and want to make a claim, email support@cigge.se with your order number, a description of the fault and preferably a photo or short video, and our support will help you proceed with the claim. Make sure to always read the user manual first to ensure it is not something you can fix yourself.

I have received a product that is broken and need support, how do I proceed?

If your product does not work as it should we recommend that you write to our support where we will handle your case. Email us at support@cigge.se

I want to claim my product - how do I do it?

Email support@cigge.se with your order number, which product it concerns and a description of the fault. Keep the product and its parts until the claim is closed.

I want to cancel my purchase - how do I do it?

Email support@cigge.se within 14 days of receiving the item and state your order number.

What warranties do I have?

Cigge.se offers a warranty of up to 12 months on hardware such as mods and other electronic devices. It covers manufacturing defects and does not cover consumables such as coils and e-juice, normal wear or user error. You can read more about warranties here in point 9: Terms of purchase

I have returned a product - when will the money be back in my account?

When we have received the returned item and inspected it, the refund will be processed via Klarna in the same way you paid for the order. It can take between 1‑5 business days for the return to be processed and after that it usually takes no more than 2‑3 banking days for the refund to be completed via Klarna.

Normally it does not take longer than a week for a return to be completed within Sweden.

How can I see the shipping costs for a specific product?

After you have added the products you want, you proceed to checkout. There you can see all shipping options available and also view delivery times and costs. You can read more about our shipping options here

I cannot find my receipt - can you help me?

If you cannot find your order slip, which serves as your receipt, you can log in to your account on our website. By logging in you gain access to your order history, including order slips and receipts. If you need further help, email our customer service at support@cigge.se.